This introductory to Customer Service course cover the basic elements of how to deliver an excellence customer experience.
You'll learn a range of skills from answering the telephone to applying legislation.
By successfully completing this course, and by completing a portfolio of work, you will achieve a City and Guilds Entry 3 Award in Introduction to Customer Service
This course is available for parents with a child who attends Wrockwardine Wood Juniors School.
This accredited course is intended as the first step to support people who want to work with children in a school or nursery setting. It is also valuable in helping parents support their own children to learn.
Access to Higher Education Diploma (Health Science Professions)
Do you want to be a nurse? Paramedic? Midwife? If you have a job in mind that is likely to require a degree this unique pathway can open the door to university and your professional career.
Our Access to HE diplomas offer a genuine pathway to university for those who are 19+ and do not hold traditional Level 3 qualifications or A-Levels. We deliver a hybrid of online learning and face to face learning , allowing for flexibility around your home commitments .
Study this fascinating subject with us and get ready for university.
Do you want to be a Psychotherapist? Social Worker? Counsellor? Criminologist? If you have a job in mind that requires a degree this unique pathway will open the door to university and your professional career.
Our Access to HE diplomas offer a genuine pathway to university for those who are 19+ and do not hold traditional Level 3 qualifications or A-Levels. We deliver a hybrid of online learning and face to face learning , allowing for flexibility around your home commitments .
Do you have a passion for food or want to start a career in the catering industry? Why not come along and gain a Level 2 qualification in Food Safety with our experienced tutor.
This course provides an opportunity to gain a City and Guilds Qualification Level 2 Award in Food Safety in Catering.
This accredited course is intended as a first step for people who want to work with children. It is also valuable in helping parents support their own children to learn.
By successfully completing this course you will gain a Level 1 Award in Employability and Development Skills (AIM Qualifications). If you have already achieved the qualification Supporting Children's Learning (Level 1 Award), you will not be eligible to join this course.
During this course you will develop a variety of craft printing skills and create beautifully decorated artwork and crafts, to give as gifts for special occasions or use as ornaments for your home. You will also learn some enterprise skills and contribute to an project to make and sell craft pieces.
During the course you will produce a portfolio of art and written work towards the Level 1 Award in Skills for Living and Work - Craft Pathway (AIM Qualifications). If you have already achieved the qualification from Open College Network West Midlands Level 1 Award in Craft Design or Craft and Enterprise you will not be eligible to join this course.
This accredited course is intended as a first step for people who want to work with children. It is also valuable in helping parents support their own children to learn.
By successfully completing this course you will gain a Level 1 Award in Employability and Development Skills (AIM Qualifications). If you have already achieved the qualification Supporting Children's Learning (Level 1 Award), you will not be eligible to join this course.
The course is intended as a first step for people who are preparing to work with children, or towards a career in child development. The course is also valuable in helping parents support their own children to learn.
By successfully completing this course you will achieve a Level 1 Award in Child Development (AIM Qualification)
The course is intended as a first step for people who are preparing to work with children, or towards a career in child development. The course is also valuable in helping parents support their own children to learn.
By successfully completing this course you will achieve a Level 1 Award in Child Development (AIM Qualification)
Our ESOL (English for Speakers of Other Languages) courses provide an opportunity to improve your English reading, writing and speaking skills and work towards a City and Guilds qualification up to Level 1. They are for adults aged 19+ who have English as an additional language. Our Autumn 2026 courses have already started so in the meantime, if you register your interest a member of our team will get in touch to discuss courses with you in the spring.
If you are not a native English speaker, our ESOL courses, are especially for adults who have English as an additional language.
Our Functional Skills English courses provide an opportunity to work towards a City and Guilds qualification up to Level 2. They are for adults aged 19+ who don't already have a Level 2 qualification in English or who previously gained a level 2 qualification but currently have English skills below that level. Our Autumn 2026 courses have already started so in the meantime, if you register your interest a member of our team will get in touch to discuss courses with you in the Spring.
If you are not a native English speaker, please see our ESOL courses, which are especially for adults who have English as an additional language.
Our Functional Skills Maths courses provide an opportunity to work towards a City and Guilds qualification up to Level 2. They are for adults aged 19+ who don't already have a Level 2 qualification in Maths or who previously gained a level 2 qualification but currently have Maths skills below that level. Our Autumn 2026 courses have already started so in the meantime, if you register your interest a member of our team will get in touch to discuss courses with you in the Spring.
If you are not a native English speaker, please see our ESOL courses, which are especially for adults who have English as an additional language.
This introductory to Customer Service course cover the basic elements of how to deliver an excellence customer experience.
You'll learn a range of skills from answering the telephone to applying legislation.
By successfully completing this course, and by completing a portfolio of work, you will achieve a City and Guilds Entry 3 Award in Introduction to Customer Service
This accredited course is intended for women who have a child who attends Shortwood Primary School, who do not have English as a first language. Aimed at Entry 1 learners
This accredited course is intended for women who have a child who attends Short Wood Primary, who do not have English as a first language. Aimed at Entry 2 learners
