Learner Safety

Safeguarding (Learner Safety)

Personal safety is important when you take part in any kind of learning. You have the right to be and feel safe.

People should not harm or abuse you, or threaten to do this. Your responsibilities are to respect other people's rights to safety, and not to harm or abuse others, or threaten to harm or abuse them.

There are staff available who are there to support you and make your experience with Learn Telford a safe one.

Your Rights

  • To feel safe where you are
  • People should not hurt or abuse you in any way
  • People should not threaten to hurt or abuse you

Your Responsibilities

  • To respect other people's rights to safety
  • Not to hurt or abuse others
  • Not to threaten to hurt or abuse others
  • To respect yourself

Types of Abuse

Physical Abuse

People should not hurt you by carrying out any physical violence such as hitting, kicking, pinching, burning, pushing, binding or tying you up.

Sexual Abuse

People should not:

  • Carry out any sexual abuse such as unwanted or uninvited touching
  • Force you to touch the sexual parts of their bodies
  • Force you to take part in a sexual act with them
  • Make suggestive, sexual remarks to you
  • Use sexist language

Psychological or Emotional Abuse

People should not upset you by carrying out any psychological or emotional abuse such as bullying, harassment, taunting, teasing, or making belittling remarks about you.


If you have personal care support, people who are there to support you should not neglect you or ignore you if you ask for their help.

People should not take away your rights to basic living needs such as shelter, food and water, clothing and medicine. People should not take away your right to make your own decisions.

Financial, Money or Material Abuse

People should not steal from you or bully you into handing over your money or possessions.


Think you are being hurt or abused?

If you think you have been hurt or abused by a member of staff, visitor, someone on your course, a fellow user of the service or anyone else, you should report this as soon as possible.

If you are feeling depressed or are having thoughts about harming yourself, there are also people who can help you.

Tell a trusted member of staff what is happening, or call:

Out of Hours Duty Team - 01952 676500

Other Important Numbers

Police (non-emergency) - 101

Crime Stoppers - 0800 555111

Citizens Advice Bureau Advice Line - 0300 330 1165 (Telford & Wrekin local office 01952 567193)

Family Connect - 01952 385385 (Out of Hours 01952 676500)

Housing Hotline, including rough sleeping and refuge for anyone suffering from domestic violence - 01952 381925

Samaritans (24hrs) - 116123

Shropshire Domestic Abuse Helpline - 0300 303 1191

Shropshire Mental Health Access - 0300 124 0365

Suzy Lamplugh Trust (National Stalking Helpline) - 0808 802 0300

Telford Stars (Drug and Alcohol Services) - 0300 456 4291

[Contact details in this section were correct in February 2021]

British Values and Prevent

During your course, your tutor will discuss the topic of extremism and radicalisation in all its forms with you as a group, as is required by the government.

British Values are:

  • Individual Liberty - freedom of speach
  • Respect and Tolerance - all backgrounds and cultures, all ages, all genders and sexualities and all religions and beliefs
  • The Rule of Law - no one is above the law. Laws protect everyone. We are all innocent until proved guilty.
  • Democracy - your opinion counts